Our return window
We accept returns within 30 days of delivery. To be eligible, an item must be unused and in its original packaging with any tags or accessories included.
Damaged, defective, or wrong items
If something arrives damaged, defective, or isn’t what you ordered, contact us through our contact form within 7 days of delivery, ideally with a photo. We will arrange a replacement or a full refund, including shipping, at no cost to you.
How to start a return
- Contact us via the contact form or email admin@itsapetthang.com with your order number and reason for return.
- We will confirm your return and provide return instructions.
- Once we receive and inspect the item, we will notify you of approval.
Refund timing
Approved refunds are issued to your original payment method, typically within 3 to 5 business days of approval. Your bank or PayPal may take a few more days to post it.
Exceptions
- Items used or damaged by a pet after delivery cannot be returned, unless the damage was a defect.
- Return shipping costs for non-defective items are the customer’s responsibility.
- If a package is returned to us as undeliverable, we will contact you to arrange a reship or refund.
Questions
Any questions about returns, email admin@itsapetthang.com or use the contact form. We would rather work it out with you than leave you stuck with something that isn’t right for your pet.