Our promise to you
It’s A Pet Thang respects your privacy. This policy explains what information we collect when you shop with us at itsapetthang.com, how we use it, and the choices you have.
Information we collect
- Account and order information: your name, email address, shipping address, and order details, which we need to fulfill your purchases.
- Payment information: payments are processed securely by PayPal. We never see or store your full card or bank details.
- Device and browsing information: cookies and similar technologies that remember your cart, and analytics that help us understand how visitors use the site.
- Support messages: anything you choose to send us through the contact form.
How we use your information
- To process orders, arrange shipping, and handle returns and refunds.
- To send order confirmations, shipping updates, and service messages.
- To send marketing emails, only if you opt in. You can unsubscribe at any time from any email.
- To improve our store, products, and customer experience.
- To detect fraud and keep the site secure.
When we share information
We share your information only as needed to run the store: with payment processors (PayPal), our suppliers who ship your products, and the email service that delivers order and marketing messages. We never sell your personal information.
Cookies and consent
We use cookies for the shopping cart, site functionality, and analytics. When you first visit, you can accept or decline non-essential cookies. You can change your choice at any time.
Data retention
We keep order and account records only as long as needed for legal, tax, and accounting purposes, and to honor our refund policy.
Your rights and choices
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing at any time. To make a request, use our contact form or email us at admin@itsapetthang.com. We respond to requests within a reasonable timeframe.
Children’s privacy
Our store is intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The current version is always posted on this page.
Contact us
Questions about privacy? Reach us through the contact page or by email at admin@itsapetthang.com.
Related policies
Terms and Conditions | Refund and Return Policy | Shipping Policy